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Thomas Wüst

Sales & After-Sales. Profitable Worldwide.

ECUTIVE INTERIM MANAGER | Interim CSO | Head of Sales & After Sales Service | International Sales & Service Transformation | Expert Market Expansion

from now
Interim Manager since: 03/2022
Update: 15.07.2026

Contact data

ITW - Interim Management, Landau in der Pfalz

Max-Slevogt-Str. 2
D-76829 Landau in der Pfalz
zbp.garzrtnanz-zvergav-jgv@gfrhj.fnzbug

Telefon Mobile
+4917643432747
Telefon Private
+4963412676879

Social networks

Personal data

Date of birth
23.03.1965 (Age:61)

Short profile

Intro
I provide strategic and operational support to manufacturing companies when international sales processes lack consistency, margins are under pressure, after-sales potential is not fully leveraged, or when subsidiaries and partners fail to present a unified voice to the customer.
Experience overview
  • CSO
  • Internationalization
  • COO
  • Service
  • Transformation
  • Change Management
Tasks
  • Internationalization
  • Process Optimization
  • Management
  • Turnaround
Functions
  • Sales
  • Operations
  • Management / General Management / Board
Role in the company
  • 1st Level / Executive Board / Management
  • 2nd Level / Division Management / Department Management
  • Projekt Manager (Leitung)
  • Consultant, Advisor
Industry experience
  • Plant Engineering
  • Mechanical Engineering
  • Food Industry
  • Medical Technology
  • Pharmaceutical Industry
Type of company
  • Owner-managed / Family Business
  • Corporation / Group
  • Medium-sized Enterprise
Regions (Regions where you have proven experience)
  • Africa
  • Asia
  • Europe (EU)
  • Europe (not EU)
  • North America
Languages
  • German (Mother tongue)
  • English (Business fluent)
  • Spanish (Basic knowledge)
  • Portuguese (Conversational)

IM projects (self employed)


Company description

Manufacturer of bi-metal semi-finished products for the electronics industry Part of the Prym Group with 700 employees

Company turnover in Mio $
40000000 Mio USD
Number of employees in company
150
City / place
Birkenfeld

Initial situation at the client

- Declining sales
- consulting needs in identifying and developing new sales markets

Mission
  • Expansion of the B2B network and development of new strategic partnerships to unlock additional sales opportunities and new markets
Measures taken
  • Identified and approached potential B2B clients and partners
  • Expanded existing contacts within the market environment
  • Developed new strategic partnerships
  • Conducted customer and market meetings mainly in the field
  • Supported the development of new sales opportunities
Achieved Achievements
  • B2B network expanded in a targeted0 way
  • New strategic partnerships initiated
  • Additional market and sales potential identified
  • Stronger customer presence through direct market engagement

Company description

Manufacturing service provider in the field of welded assemblies in steel and stainless steel for a wide range of industries, incl. power plant, general mechanical engineering, medical technologie

Company turnover in Mio $
24000000 Mio USD
Number of employees in company
150
City / place
Rathenow

Initial situation at the client

- Sales without structure
- no proactive customer man-agement and no prospecting
- Business with existing cus-tomers depended largely on chance
- the sales manager went on parental leave, leaving only one day for handover

Area of responsibility (sales and employees)
24 Mio €, 3 employees
Mission
  • T§ Reorganization and realignment of sales, optimization of sales processes, and expansion of the B2B network to diversify into new industries and sectors.
Measures taken
  • Professional leadership and coaching of three sales employees.
  • Analysis and optimization of existing sales processes.
  • Restructuring and realignment of sales processes and sales activities to improve efficiency.
  • Facilitation of internal communication between departments.
  • Expansion of the B2B network, especially in Food & Beverage and Pharma.
  • Support of Supply Chain Management to improve logistical processes.
Achieved Achievements
  • Sales processes were structured and made more efficient
  • Internal collaboration between departments was improved
  • New business partners were gained in additional industries
  • The customer base was diversified toward Food & Beverage and Pharma
  • Logistical processes were supported, and bottlenecks were reduced
  • The sales team was strengthened through coaching and prof. leadership

Company description

Medical Technologie, Pharma, F&B, Chemistry

Company turnover in Mio $
300000000 Mio USD
Number of employees in company
500
City / place
Deutschland

Initial situation at the client

- Competition between country subsidiaries on projects
- Inconsistent handling of cus-tomer inquiries
- No unified sales and service strategy.
- Communication between headquarters and subsidiaries was sometimes contradictory. (Cultural difference)

Area of responsibility (sales and employees)
approx. 300 Mio €, 30 employees
Mission
  • Reorganization of sales and after-sales service in an international organization, focusing on process standardization, margin improvement, service development, improved collaboration among subsidiaries, and stronger customer orientation
Measures taken
  • Professional leadership, coaching, and development of 30 employees
  • Restructuring and realignment of sales
  • Review and adjustment of existing processes and KPIs
  • Expansion of the B2B network and development of strategic partnerships
  • Renegotiation and adjustment of existing dealer agreements
  • Harmonization of sales processes across country subsidiaries
  • Development and implementation of a global service strategy, including a hotline
Achieved Achievements
  • Significant margin improvement through renegotiation of existing dealer agreements
  • Contribution to revenue growth and higher profitability
  • Created more standardized sales processes across international operations
  • Implemented a global service strategy, including a functioning hotline
  • Improved communication and collaboration between country subsidiaries
  • Defused conflicts between countries and locations
  • Created the foundation for better service availability and stronger customer retention
Special challenges
  • Overcoming cultural differences and the associated communication problems.

Work history (permanent employment)


Mechanical and plant engineering │Water treatment, pharmaceuticals, and medical technology │Part of the Pollet Group

City / place
Ubstadt- Weiher
Remarks
- P&L responsibility for EUR 12 million in revenue
- Leadership and development of sales, marketing, project team, and service, including hotline support
- Expansion and internationalization of the B2B sales and service network
- Contract drafting and negotiation with existing and new sales partners
- Pricing management to increase revenue and profitability
- Management of major key accounts at C-level
- Reporting to senior management on KPIs, developments, and recommended actions

Pumps and valves │15,000 employees │Over 80 locations worldwide

City / place
Frankenthal
Remarks
- Responsibility for a revenue volume of EUR 149 million
- Strategic OEM development for standard products
- Coordination of international sales companies in customer projects
- Development of new business relationships, especially in F & B and Pharma
- International key account management across various industries
- Development of customer-specific solutions for B2B clients
- Reporting to business unit management

Special parts for the power plant industry

City / place
Berlin
Remarks
- P&L responsibility for EUR 20 million in the sales area
- Development of new business areas outside power plant technology
- Building business relationships with machinery manufacturers in the pharmaceutical and food industries
- Development and implem. of a marketing strategy for new target industries
- Organization and participation in trade fairs and industry events
- Project management in sales
- Implementation of a CRM system
- Reporting to owners and shareholders

Process automation / actuators │Germany and India

City / place
Pune
Remarks
- P&L responsibility for the Indian subsidiary
- Restructuring and realignment of the Indian entity
- Conversion of the joint venture into a wholly owned subsidiary
- Relocation to a new company building and setup of local manufacturing
- Technology transfer from Germany to India
- Establishment of a functioning supply chain management system, including supplier qualification, import, customs, and warehousing
- Introduction of an ERP system and new corporate structures

Pumps, control systems, dosing and disinfection systems │Approximately 17,000 employees │Approximately 120 locations worldwide

City / place
Salzburg
Remarks
- P&L responsibility for EUR 18 million in the dosing and disinfection business
- Functional leadership of 15 international employees
- Development of business in CEE and Central Asia
- Identification of growth opportunities and development of new markets
- Organization of marketing, customer, and training events
- Consulting on water treatment customer projects together with sales compa-nies
- Training of local sales and service staff as well as customers

Pumps, control systems, dosing and disinfection systems

City / place
Reinach
Remarks
- P&L responsibility for EUR 4 million in Central and Eastern Europe
- Leadership and development of a small team
- Search, selection, and development of new B2B partners and distributors
- Further development of existing partner structures
- Organization of marketing activities, seminars, and customer events
- Consulting on customer projects in water treatment
- Expansion of market share in CEE
- Reporting to the CEO/CFO

Machines and equipment for the food industry, pharma, and medical technology

City / place
Ettlingen
Remarks
- Worldwide project sales for machines and equipment
- Technical customer consulting on feasibility and process optimization
- Worldwide customer visits for acquiring new clients and supporting existing ones
- Development and implementation of international sales strategies.
- Key account management and negotiation
- Market analysis and competitor monitoring
- Trade fair participation and international customer outreach
- Team leadership, reporting, and sales controlling

Machines and equipment for the food industry, pharma, and medical technology

City / place
Ettlingen
Remarks
- Worldwide commissioning of machines and equipment
- Service visits, repairs, and on-site technical troubleshooting
- Technical support by phone and email
- Spare parts coordination for international service assignments
- Documentation of service activities and technical measures
- Quality assurance, especially for systems in the pharmaceutical industry
- Training and instruction of customer operators
- Continuous improvement of service processes

Education

Notes / specifics
Maschinenbautechniker Fertigungstechnik - Fertigungssteuerung
Notes / specifics
Handwerksmeister Maschinenbau IHK

Documents and files

Managerprofil ENpdf

1.97 MB
CV

Managerprofil DEpdf

2.02 MB
CV

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