Welcome on the DDIM-Website of Saskia Dorbandt
Saskia Dorbandt
Driving change with a customer-centric focus
Scaling Up or Down – I ensure your customers’ experience stays smooth
Contact data
Saskia Dorbandt Consulting, Wedel bei Hamburg
- Telefon Mobile
- +49 17661963238
Social networks
Personal data
- Date of birth
- 01.01.1975 (Age:50)
Short profile
Intro
As an interim executive manager (EBS) with international management experience in the digital environment and extensive experience in managing after-sales (customer experience and customer service) organizations, as well as in program/ project management, I am well-positioned to support your company during important change phases, with
- After-sales management: Ensure customer service and experience at high levels
- Customer service optimization: Increase of efficiency and structured processes
- Customer experience focus: Master dynamic business environments and optimize the experience of customers
- Program- and project management: Effective management of complex projects.
Experience overview
- 15+ years international management
- 20+ years management in Start-up/ Scale-up structures
- Online Business from start-up phase to global leader with 4.000 employees
- Executive MBA (2020)
Tasks
- Change Management
- Digitization
- Process Optimization
- Business Development
- Internationalization
Functions
- Operations
- Quality Management
Role in the company
- 2nd Level / Division Management / Department Management
- Consultant, Advisor
- Program Manager
- Projekt Manager (Leitung)
- Coach
Industry experience
- Services
- Internet and Information Technology
- Medien & Verlage
- Renewable Energies / Environmental Technology
Digitale Plattform/ Marktplatz
Type of company
- Owner-managed / Family Business
- Corporation / Group
- Medium-sized Enterprise
- Start-up
Regions (Regions where you have proven experience)
- Austria
- Belgium
- Germany
- Great Britain
- Ireland
Languages
- German (Mother tongue)
- English (Business fluent)
Special certificates and awards
2024: Interim Executive Manager | EBS Universität für Wirtschaft und Recht
2023: Business Coach | dehner academy Berlin
2020: Executive MBA | Hamburg School of Business Administration (HSBA)
IM projects (self employed)
01/2024 - Today Duration: 14 months
Various projects: Process management, program development, quality
Führender Anbieter aus dem Bereich Erneuerbare Energien
Führender Anbieter aus dem Bereich Erneuerbare Energien
- City / place
- Norddeutschland
06/2023 - 12/2023 Duration: 7 months
Documentation of a process landscape
Führender Anbieter aus dem Bereich Erneuerbare Energien
Führender Anbieter aus dem Bereich Erneuerbare Energien
Company description
Operations manager in wind energy sector
- Number of employees in company
- 600
- City / place
- Norddeutschland
Work history (permanent employment)
01/2022 - 07/2022 Duration: 7 months
Director Talent Success (B2C)
Zenjob GmbH
Zenjob GmbH
Scale-up in the people staffing sector
- City / place
- Berlin
03/1999 - 12/2020 Duration: 262 months
Senior Director Corporate Aftersales | Group Director Customer Care
StepStone
StepStone
Leading recruitment platform worldwide
- City / place
- Berlin/ Düsseldorf/ London/ Brüssel
Remarks
My areas of responsibility included among others
- Development of Customer Research/ Customer Experience Intl
- Continuous development of the process landscape & support for the introduction of the ERP system
- (Interim) Customer Service/ Success Management in the UK
- Development of Customer Service/ Care/ HTML production at StepStone and various subsidiaries in the regions/ countries: DACH/ Benelux/ Nordics/ UK as well as France, Ireland and South Africa
- Outsourcing of production tasks
My areas of responsibility included among others
- Development of Customer Research/ Customer Experience Intl
- Continuous development of the process landscape & support for the introduction of the ERP system
- (Interim) Customer Service/ Success Management in the UK
- Development of Customer Service/ Care/ HTML production at StepStone and various subsidiaries in the regions/ countries: DACH/ Benelux/ Nordics/ UK as well as France, Ireland and South Africa
- Outsourcing of production tasks
Education
05/2024
- 10/2024
Interim Executive (EBS)
Universität für Wirtschaft und Recht / European Business School, Oestrich-Winkl
Universität für Wirtschaft und Recht / European Business School, Oestrich-Winkl
06/2021
- 01/2023
Business Coach (DBVC)
dehner academy GmbH, Berlin
dehner academy GmbH, Berlin
10/2021
- 11/2021
Data & Analytics by Prof. Tom Davenport
Section 4
Section 4
10/2018
- 10/2020
Executive Master of Business Administration (Executive MBA)
HSBA Hamburg School of Business Administration
HSBA Hamburg School of Business Administration
01/2008
- 2021
Diverse Weiterbildungen in verschiedenen Bereichen
Diverse
Diverse
Notes / specifics
- Digital Leadership
- Change Management
- Leadership
- Prozess Management
- Projekt Management
- Digital Leadership
- Change Management
- Leadership
- Prozess Management
- Projekt Management