Welcome on the DDIM-Website of Roland Borek
Roland Borek
Problem solver - customer manager - customer reader
Contact data
Roland Borek Interim Management & Consulting, Hamburg
- Telefon Mobile
- +49 15117674473
Social networks
Personal data
- Date of birth
- 04.11.1967 (Age:57)
Short profile
- Customer service manager
- process optimization
- Long experience leading teams in CS
- Project manager (Prince II)
- Problem solver
- Hands-on-menthality
- Enthusiastic and empathic leader
- Process Optimization
- Merger & Acquisition
- Coaching / Personnel Development
- Business Development
- Project Management
- 1st Level / Executive Board / Management
- 2nd Level / Division Management / Department Management
- Projekt Manager (Leitung)
- Trade
- Public Administration
- Authorities
- Medium-sized Enterprise
- Corporation / Group
- Europe (EU)
- German (Mother tongue)
- English (Business fluent)
- French (Basic knowledge)
Work history (permanent employment)
Kassenärztliche Vereinigung Bayerns (KVB)
Public entity health services
- City / place
- München
Operative and disciplinary responsibility
Helpdesk
Second Level Support-Team
Site administrator in sites across Bavaria
Optimization of ticket process
Mitarbeitermotivation und Mitarbeiterentwicklung
Verbesserung des Usererlebnisses
Leitung interner Projekte
Einführung von KPI’s zur Steuerung des Teams und der Prozesse
Iron Mountain Deutschland GmbH
World leading supplier information management
- City / place
- Hamburg
Member senior management
Operative and disciplinary responsibility:
- Team customer service
- Contract management
- Tender management
- Sales support
- Post merger integration projects
- Strategic pricing
- Project management
Employees: 20
Recall Deutschland GmbH
Supplier secure document destruction and information management
- City / place
- Hamburg
Operative und disziplinarische Verantwortung
- Team customer Service
- Marketing
- Pricing strategy
- Revenue and budget responsibility for small and medium customers
Employees: 15
Otto Group
World leading mail order company
- City / place
- Hamburg
Operative responsibility:
- Analysis and board reporting of all the company's customer contacts
- Coaching and training employees of call centers
- Initiating and management of improvement initiatives
Employees: 0
Education
Peoplecert
Fernuniversität Hagen (berufsbegleitend)
Otto Group